Frequently Asked Questions

Last updated: 15 September 2026

Welcome to the Patterson Retro FAQ.

Here you’ll find answers to common questions about ordering toys and related products from us, delivery, returns, refunds, payments, and customer support.

At Patterson Retro, we aim to provide a simple, secure, and transparent online shopping experience. If you cannot find the answer you need below, please contact our customer support team.

Orders

How do I place an order?

You can place an order directly through Patterson Retro.

Browse our toys, games, gifts, and related products, select the product you would like to purchase, choose any available options, add the item to your basket, and follow the checkout process to complete your purchase.

Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible at:

support @ pattersonretro.shop

We will make reasonable efforts to update or cancel your order before dispatch.

If your order has already been shipped, changes may no longer be possible. Please refer to our Return & Refund Policy for information about eligible returns.

What happens after I place an order?

After successfully submitting your order, you should receive an order confirmation using the email address provided during checkout.

Once your order has been processed and dispatched, we may send additional delivery information, including tracking details where tracking is available.

Shipping & Delivery

Where do you deliver?

We currently deliver within the United Kingdom only.

At this time, Patterson Retro does not offer international shipping.

How long does delivery take?

Our current delivery options are:

Economy Shipping: 6–9 business days — Free

Standard Shipping: 3–5 business days — £30

Available shipping options, estimated delivery times, and applicable charges are displayed during checkout before payment is completed.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, peak shopping periods, or other circumstances outside our reasonable control.

How long does order processing take?

Orders are generally processed and dispatched within 2 business days after successful payment confirmation.

Orders are normally processed Monday through Friday, excluding UK public holidays.

Will I receive tracking information?

Where tracking is available, we will provide tracking information after your order has been dispatched.

Please allow some time after dispatch for the carrier's tracking system to display the latest shipment information.

Can I change my delivery address?

Please contact us as soon as possible at support @ pattersonretro.shop if you need to correct or change your delivery address.

If your order has not yet been dispatched, we will make reasonable efforts to update it.

Once an order has been shipped, changing or redirecting the delivery address may no longer be possible.

Returns & Refunds

What is your return policy?

We offer a 30-day return period for eligible products.

This means you may request a return within 30 days after receiving your order.

Eligible products should generally be unused, undamaged, and in the same condition in which they were received, with applicable tags, accessories, components, and original packaging where reasonably applicable.

Please review our Return & Refund Policy for complete conditions, exclusions, and information about your applicable consumer rights.

How do I request a return?

To request a return, contact:

support @ pattersonretro.shop

Please provide your order number and information about the product you would like to return.

If your return is accepted, we will provide instructions explaining how and where to return the product.

Please do not send products back before contacting us and receiving the appropriate return instructions.

What if my product arrives damaged, defective, or incorrect?

Please inspect your order after delivery.

If you receive an incorrect, damaged, or defective toy or other product, contact us as soon as possible at support @ pattersonretro.shop.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product where appropriate

  • Photographs of the packaging where relevant

We will review the issue and provide an appropriate solution in accordance with our policies and applicable consumer rights.

Who pays for return shipping?

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated or required by applicable law.

If a product is incorrect, damaged, defective, or otherwise not in conformity with your order, please contact us before returning it so we can provide the appropriate instructions.

When will I receive my refund?

After we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Payments & Billing

What payment methods do you accept?

Depending on availability at checkout, payment options may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • JCB

  • UnionPay

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other supported payment methods available at checkout

Not every payment method will necessarily be available for every customer or transaction.

The payment methods actually available for your purchase will be displayed during checkout.

Is my payment information secure?

We use secure third-party payment providers and checkout technology to process payments.

Patterson Retro does not store your full payment card details on its own systems.

Payment information is processed by the applicable payment provider according to its security and privacy practices.

Why was my payment declined?

A payment may be declined for several reasons, including:

  • Incorrect billing or payment information

  • Insufficient authorisation from your bank or card issuer

  • Payment verification problems

  • Security or fraud-prevention checks

  • Restrictions imposed by your payment provider

If your payment is declined, please check the information entered during checkout or contact your bank or payment provider for assistance.

Products

What types of products do you sell?

Patterson Retro offers a selection of toys, games, gifts, and playful products for children and families.

Depending on current availability, our product selection may include:

  • Creative and educational toys

  • Building and construction toys

  • Games and puzzles

  • Soft and plush toys

  • Activity and play toys

  • Baby and toddler toys

  • Outdoor and active-play toys

  • Gifts and novelty toys

  • Other toys and play products

Our selection may change as new products become available.

Please refer to individual product pages for specific product descriptions, specifications, age guidance, included components, and other relevant information.

How do I know if a toy is suitable for a particular age?

Where applicable, product pages may include age recommendations, warnings, specifications, or other information provided for the relevant product.

Customers should review the product information and any instructions, warnings, labels, or age guidance supplied with the product before use.

Parents, guardians, and other responsible adults should consider whether a product is appropriate for the individual child.

Are your product images accurate?

We aim to present product images and information as accurately as reasonably possible.

However, the appearance or colour of a product may vary slightly because of factors such as screen settings, device displays, lighting, manufacturing updates, packaging changes, or product variations.

Please review the relevant product description, specifications, and available options before placing your order.

Are all products always in stock?

Product availability is displayed on our website and may change over time.

If a product unexpectedly becomes unavailable after you place an order, we will contact you regarding the available options.

Depending on the circumstances, these may include waiting for the product to become available, selecting an available alternative where appropriate, or receiving a refund for the unavailable item.

Account & Customer Support

Do I need an account to place an order?

Where guest checkout is available, you can complete your purchase without creating a customer account.

If account functionality is available on our store, creating an account may provide additional convenience when managing your details and orders.

How can I track my order?

Where tracking is available for your shipment, you can use the tracking information provided after dispatch to follow your delivery.

If you have questions about the status of an order, contact our customer support team and provide your order number.

How can I contact Patterson Retro?

For questions about our products, an order, shipping, returns, refunds, or payments, please contact:

Patterson Retro
2 Bradford Road
Dunst